Through pioneering innovation and technology in the flooring sector, our digital model has streamlined the whole customer journey, enabling claims to be settled remotely, often without the need for a site visit. This not only offers unparalleled convenience to policyholders but also delivers significant cost savings to our insurers.
In 2016, we proudly processed the world’s first 3D printed jewellery claim, a milestone that has since propelled this service into becoming one of our flagship offerings. Through strategic partnerships in the Birmingham Jewellery Quarter, we have established a direct manufacturing process for crafting bespoke replacements and handling repairs. Additionally, we have access to significant discounts with the leading High Street Retailers, for both replacements and vouchers.
From Biking, golfing, angling, fishing, fitness, camping and anything else we provide expert care and guidance, with-in house specialists ensuring policyholders get the best guidance, service and outcome.
Recognised with multiple British Insurance Awards, our validation and fulfillment solutions guarantee comprehensive support for our customers, delivering next-day solutions across the UK. No matter where they are located, we ensure prompt and efficient service to meet their needs and have an extensive repair network.
Whilst Travel claims can often be stressful and time-consuming our technology driven approach allows us to collect and verify all the details of your claim, in your own time, often resulting in same day settlements.
Utilising cutting-edge digital technology, we are revolutionising the management of simple, non-complex Building Claims. Harnessing our digital capabilities to drive swift outcomes, enhanced customer satisfaction, and optimised operational performance.
In 2010 SBS acquired Direct Lawn and Garden, this allowed us to make significant steps into a commercial market whilst still working closely with our household clients. Partnering with brands such as Stihl, Husqvarna and Makita, alongside our in-house experts, has allowed SBS to offer reduced claims lifecycles, accurate validation and low cost claim settlements to thousands in this market
Providing customers with Digital self serve solutions while maintaining top levels of customer service
Our validation tool has been continuously developed over the last 15+ years to correctly identify items and their currently available replacements, including ordering and delivery functionality. With integrations through Guidewire, CoreLogic & Duck Creek our tool allows insurance handlers to make efficient and effective decisions on claims, saving insurers vast amounts of time & money.
Using LLM's, image recognition and advanced fraud detection our customer service chatbots provide policyholders with the most convenient and effective ways to settle their claims. Blended with our core team of claims handlers we are able to provide hyper-personalisation to each policyholder while giving them the tools to process the claim at their own pace with assistance provided throughout.
Whether needing to set up IVR for Surge periods or daily contact centres SBS specialise in building customer driven contact centres for a number of major global insurers.
