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To process your claim, we need details about the incident and the items involved. This includes mode...
In order to process your claim we will need details of the incident and the items involved. This may...
If you have an excess on your claim we will take payment and present you with options on settling yo...
Settlement - where repairable we will repair your item, if it is beyond economical repair we will lo...
We strictly adhere to consumer duty. These rules require SBS to consider the needs, characteristics and objectives of our customers – including those with characteristics of vulnerability – and how they behave, at every stage of the ...
Usually it takes between 3-5 days to settle your claim though this can depend on the severity. SBS will reach out to you within 2 hours of receiving the claim from your insurer.
Updates will be sent via SMS along the journey to keep you informed with any status changes. Usually we require proof of purchase which can be uploaded online or sent via email.
If you would like to register any feedback about your claim please reach out to your dedicated handler via phone or email - or for general feedback email info@sbs-claims.co.uk
Although vouchers are sent immediately they can sometimes take up to 3 days to be processed by our retail partners. If after this time you still can't see your voucher please reach out and we will get this looked into immediately.
You will be presented with a choice of times and dates from your dedicated claims handler to chose from. Ideally we would like to carry these out as soon as possible.
We accept many different forms of proof of purchase which can range from a physical or digital receipt to photos of the item. If you need any guidance around what to submit your handler can help. Usually the more evidence the quicker your claim can be settled.
All replacement items come with a manufacturer guarantee. Alongside this all replacement products require confirmation by you before we place any orders. In the unlikely case your item is faulty please reach out right away and we will get this looked into.
Our Customer Services Team will be pleased to help you with any questions and/or provide you with an update on your claims.