The UK's leading claims innovator

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Optimised for scale

Scalable insurtech for personalised claims fulfilment.

We combine human expertise with advanced AI and cloud solutions to streamline claims processing. Our platform delivers faster, more accurate, and more transparent insurance experiences.

Our Solutions

Our Solutions

Contact us

Contact us

AI-Cloud Solutions

Award Winning Software

Fluid & Scalable

Trusted by 150+ top brands worldwide.

Trusted by 150+ top brands worldwide.

Trusted by 150+ top brands worldwide.

We go beyond claims management, delivering personalised solutions, powered by a dedicated team of specialists and innovative technology - ensuring every interaction is meaningful and personal.

Smart AI

Personal approach

Specialist expertise

What makes us better

Innovative Solutions Spotlight

AI powered contact center

Powered by AWS, our AI-driven contact centre delivers faster, smarter and more personal customer interactions. Intelligent call routing connects policyholders to the right handler instantly, while automated summaries and insights help insurers act quickly and confidently even during surge events.

Validation
Fraud Detection
Customer Portals
Integration
AI powered contact center

Powered by AWS, our AI-driven contact centre delivers faster, smarter and more personal customer interactions. Intelligent call routing connects policyholders to the right handler instantly, while automated summaries and insights help insurers act quickly and confidently even during surge events.

Validation
Fraud Detection
Customer Portals
Integration

We prioritise speed, efficiency, and cost-effective solutions - whilst delivering exceptional customer service at every step.

Benifits of SBS

What makes this product better

Our Solutions

Our Solutions

Personal service

Every claim is handled by a dedicated specialist — no hand-offs, no chasing.

Personal service

Every claim is handled by a dedicated specialist — no hand-offs, no chasing.

Technology-led

Smart validation tools, digital self-service and automation that speed up every claim.

Technology-led

Smart validation tools, digital self-service and automation that speed up every claim.

Fast outcomes

Efficient assessment, replacement and settlement — without compromising on care.

Fast outcomes

Efficient assessment, replacement and settlement — without compromising on care.

Built for insurers

Flexible fulfilment solutions that scale with your portfolio and clients.

Built for insurers

Flexible fulfilment solutions that scale with your portfolio and clients.

Ever-Evolving Updates

We continually refine features to match emerging trends.

Ever-Evolving Updates

We continually refine features to match emerging trends.

The UK's leading claims innovator

British Insurance Awards

Gold Award

Insurance Post - 2024 Claims innovation of the year

Gold Award

Insurance Post - 2024 Claims innovation of the year

Gold Award

Insurance Times - 2023 Excellence in AI

Gold Award

Insurance Times - 2023 Excellence in AI

Gold Award

SME National Business - 2023 Business Innovation Award

Gold Award

SME National Business - 2023 Business Innovation Award

Gold Award

British Claims - 2023 InsurTech Award

Gold Award

British Claims - 2023 InsurTech Award

Recent posts

Latest from us

FAQ

Common questions

How long will it take to settle my claim?

Usually it takes between 3-5 days to settle your claim though this can depend on the severity. SBS will reach out to you within 2 hours of receiving the claim from your insurer.

Can I manage my claim online?
How can I register feedback about my claim?
I haven’t received my Voucher what should I do?
When will the collection or inspection of my item take place?
How can I provide evidence of loss or ownership.
Can I return my replacement items?

FAQ

Common questions

How long will it take to settle my claim?

Usually it takes between 3-5 days to settle your claim though this can depend on the severity. SBS will reach out to you within 2 hours of receiving the claim from your insurer.

Can I manage my claim online?
How can I register feedback about my claim?
I haven’t received my Voucher what should I do?
When will the collection or inspection of my item take place?
How can I provide evidence of loss or ownership.
Can I return my replacement items?