Insurance
What We Do
SBS Insurance Services is a household insurance claims specialist – we provide ‘replacement contents’ solutions to some of the UK’s leading insurers. We are one of the top multi-commodity claims handling businesses in the UK – combining technology and innovative solutions, with real in-house expertise, supported by a UK-wide field force of technical specialists.
ABOUT SBS INSURANCE
SBS has been an innovative leader in the claims fulfillment industry for almost two decades.
We are renowned for delivering fast, tech-led solutions for customers and clients. With a coherent digital strategy, we are particularly focused on streamlining claims processes, improving the customer journey and reducing claim life cycles and costs.
Whilst the insurance industry is often behind the curve as far as innovation is concerned, we have a pipeline of innovative projects that keep our clients at the forefront of the market.
We provide extensive product ranges for all commodities and nationwide coverage for all of our services from inspections and validations to replacements and repairs.
Learn more about SBS
SBS Insurance Services was established.
First to market with Onsite App
First to market 3D Printing Manufacturing
Fulfilled world’s first 3D print jewellery insurance claim
Launched ‘next-day swap-out’ smartphone solution
Winner British Insurance Awards 2016 – Technology Award
Winner British Insurance Awards 2017 – Claims Initiative of the Year
OUR NETWORK
Our UK-wide network of suppliers means we can bring our services to your doorstep! We deliver fast and convenient services to customers, wherever they are – whether that’s to repair or restore an item in their home…. or to deliver a replacement product to a customer, at an agreed time and place… at home or at work! Customers can track deliveries via portals and SMS messages – timed delivery slots and evening / weekend deliveries makes life more convenient for our customers.
Policyholders
Business Partnerships
OUR CUSTOMERS ARE OUR BEST BRANDING
Each year we help around 100,000 customers with their insurance claims.
• Our average NPS over the last 5 years has consistently exceeded 80%.
• Over 90% of our customers would recommend us – online customer survey.
• Customer satisfaction – compliments ratio is higher than 4%.
• Customer complaints ratio is lower than 0.2%.
Highly efficient service. Took all the hassle out of proceedings during a claim for theft of contents, at a time which is quite stressful. Excellent customer service.
April 2017
Both my wife and I are extremely satisfied with the way our claims were handled and impressed by high level of service we received. All the staff we spoke to were polite, professional and helpful and our claims were handled with the minimum of hassle.
July 2017
From the beginning, my claim was dealt with quickly and professionally. I am very happy with the service I received and I would highly recommend it.
July 2017