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GDPR

The personal data displayed in this portal is provided by your insurance company, and is retained for the purposes of processing your claim. Additionally, HMRC requires that we retain all financial records for a minimum of 10 years, after which time our system automatically deletes the information.

If you would like to submit a GDPR request, you can do so using the below form. Please try to be as specific as possible regarding what information this is regarding in order to prevent confusion and delays.

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Request Details:

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0808 189 8099.

SBS CLAIM REFERENCE:

INSURED POSTCODE:

INSURED FIRST NAME

INSURED SURNAME:

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Claim Progress - Device Repair

Enter your SBS Claim Reference and Insured Postcode to proceed

A claim could not be found that matches the Claim Ref. and Postcode you have supplied.

Reception: Your gadget has been safely received and is awaiting booking in.

Awaiting screening: Your gadget has been assigned to an inspection agent and is being reviewed.

Awaiting component: Your gadget has been recognised as repairable and parts are on order. Your repair should be complete within 5-7 working days.

Repair in progress: Your gadget has been deemed repairable and this is underway.

Unit being exchanged: Unfortunately your handset is not repairable and we are looking to move to swap out your gadget. We will be in touch shortly.

Scrapped: Your handset has been securely disposed and data wiped due to being non repairable.

Dispatched: Your handset is on its way back to you after being repaired successfully.

SBS

SBS Insurance Services is a household insurance claims specialist that provides 'replacement contents' solutions for multi-commodity to some of the UK leading insurers. We handle almost 10,000 claims per month -delivering fast, tech-led solutions. We are market leaders in innovation, efficiency, and cost across the insurance industry.

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