Inspecting every claim does not always make financial sense. However, when appropriate, an inspection can be an important part of the claims process:

-Standard Inspections for viable repairs

-Collect and verify for validation only purposes

-Diagnostic inspections for high risk or potentially fraudulent claims

We are happy to advise on the appropriate levels of inspections and tailor them to your business needs.

First Notice of Loss Screening

Our claims screening and intelligent FNOL service help us find the best, unbiased route to claim resolution.

In addition to looking for the most cost-effective solution, our claims process is designed to ensure that all customers are treated fairly and receive an excellent level of customer service.

Our systems are fully customisable and claims pathways and limits can be defined by the Insurer and, if required, updated regularly to reflect any changes in products or environmental impacts.

‘One size definitely does not fit all’! Let us know your business requirement and we will build a bespoke solution for you, using traditional claims management alongside our latest innovations!

– Replacement of goods, including W.E.E.E. disposal where appropriate

– Repairs or On-site services through our UK-wide network of partners

– Various Cash Settlement options

– Repudiations – including Technical Claims

We provide UK-wide coverage of accredited and vetted specialist engineers and technicians. Our network providers are managed remotely through our claims platform, receiving electronic claim instructions via Handheld Devices, Apps and Portals. Our networks consist of a range of Large and Independent Retailers, as well as repair, inspection and restoration partners:

-Manufacturers

-Distributors (wholesale and retail)

-Retailers

-E-tailers

-Accredited Service Networks and Independents

We are experts in providing proactive Fraud Prevention and Detection strategies without compromising customer service for genuine customers.

We have a range of services and engage in industry recognised techniques, including:
– Conversation Management

– Behavioural Indicators

– Dedicated Technical Team with designated product expertise

A number of leading UK Insurers value our Technical Team services and have integrated our services into their own fraud prevention processes – we pride ourselves in combating fraud without compromising TCF.