Each year – we help around 100,000 customers with their insurance claims. We understand that no two insurance claims are the same. Every customer’s circumstances are different. Therefore, it’s important for us to understand each customer’s predicament, so we can put the right solutions in place, based on each customer’s unique circumstances and needs.
By continually monitoring and improving claim management processes, our company successfully achieves the extremely low claim cycle times in the marketplace. We utilise our networks and in-house services to provide customers with the most suitable outcome of the claim. That is why efficiency and professionalism are values that customers recognise us for.
SBS has been an innovator in the claims fulfillment industry for almost two decades. We are renowned for delivering fast, tech-led solutions for customers and clients. Most recently, we have disrupted the market with initiatives such as 3D Printing, Next-day Swap-out on mobile phones and partnerships with Birmingham University as part of a KTP project, with funding from the EC.
Our average NPS over the last 5 years has consistently exceeded 80%.
Over 90% of our customers would recommend us – online customer survey.
Customer satisfaction – compliments ratio – >4%
Customer complaints ratio – <0.2%